Telecalling Executive

A Telecalling Executive (also known as a Telecaller or Inside Sales Representative) is a customer-facing support and sales professional who communicates with existing or prospective clients over the phone to generate leads, drive sales, or resolve inquiries.

Key Responsibilities

• Outbound & Inbound Calling: Make outbound calls from provided database lists to promote products/services, or answer inbound customer calls regarding inquiries and complaints.
• Lead Generation & Qualification: Pitch products or services, gauge customer interest, and qualify prospective leads for the direct sales team.
• Customer Support & Issue Resolution: Provide accurate information on company offerings, clarify doubts, process service requests, and register feedback or grievances.
• Database & CRM Updating: Maintain call logs, update customer feedback, track lead statuses, and log dispositions accurately in CRM software.

Eligibility & Role Overview

• Educational Qualification: 10+2 (Higher Secondary) or any Bachelor’s Degree (B.A., B.Com, B.Sc, BBA). Freshers are widely hired for this role.
• Key Skills Required: Fluent communication skills (regional/English/Hindi), active listening, telephone etiquette, basic computer literacy, and resilience against cold-call rejections.
• Common Sectors: Banking, Financial Services & Insurance (BFSI), EdTech, Real Estate, E-commerce, Telecom, and BPOs/Call Centers.
• Salary Range (India): Typically ₹1.8 LPA to ₹3.2 LPA base pay, with performance-based incentives for hitting lead generation or sales targets.