Baroda Global Shared Services – Apprentice

An Apprentice (typically focused on Tele-calling / Customer Operations) at Baroda Global Shared Services Limited (BGSSL)—a wholly owned subsidiary of Bank of Baroda—is an entry-level training role aimed at giving fresh graduates practical experience in banking operations, customer interaction, and digital services.

Key Responsibilities

• Customer Interaction & Tele-calling: Make outbound or handle inbound calls to assist Bank of Baroda customers regarding banking products, CASA operations, or general inquiries.
• Digital Banking Support:Assist and guide customers on using digital platforms, such as mobile banking apps, internet banking, and UPI services.
• Lead Generation & Onboarding: Support sales and service campaigns by informing prospective clients about retail loan products and banking accounts.
• Data & Documentation: Maintain basic call records, log customer feedback, and assist team leads with process documentation.

Overview & Eligibility

• Primary Location:Key operational hubs like GIFT City (Gandhinagar) or other regional centers.
• Educational Qualification:Graduation (e.g., B.A., B.Com, B.Sc., BBA) or 10+2 diploma depending on the specific apprenticeship scheme notification.
• Key Skills Required: Basic computer literacy, clear communication skills, and willingness to work in a target- or service-oriented environment.
• Selection Process:Resume shortlisting based on educational criteria followed by a personal interview / document verification.
• Duration & Stipend:Fixed-term training role (typically 12 months) offering a monthly stipend in accordance with apprenticeship rules.